As a business grows, IT improvements and ongoing maintenance often slip down the priority list and are frequently placed on the backburner in lieu of far more pressing matters.
This common trend of putting IT issues off until the very last possible moment is a practice that, as I’m sure you’re aware, can result in disastrous outcomes.
Think of a few keywords relating to what you want your IT environment to look like going forward. Now see how many times your keywords come up in this post about why businesses are outsourcing IT and opting for a managed service model.
Efficiency
Having an efficient IT system in place generally results in greater productivity and prevents staff frustration at the first sight of an IT hurdle. Staff shouldn’t feel confused or unsure of where to turn when they need access to IT support. In fact, when something isn’t understood or goes wrong, timely and efficient contact with someone they know will be able to assist with a swift solution is critical to maintaining productivity and most importantly, a positive work force.
By adopting a managed service model, what may sound like an impossible dream can indeed become a reality. Controlling your IT costs and keeping your IT ticking smoothly becomes a far simpler process. Your managed service provider is your single point of contact that works with suppliers for you while acting in your best interests, saving you precious time and resources.
Expertise
In-house IT personnel may struggle to match the expertise of a full team of IT experts housed within a managed service provider. A managed service provider has experts in each field of the IT game; dedicated resources that go to great lengths to develop their professional careers, learning everything there is to know about a particular software application, solution or piece of technology.
Customisation
The expertise garnered by outsourced IT professionals is specifically applied to your business in a managed service model. How you operate and what your specific business requirements entail, an innate collection of invaluable knowledge that your provider will gather, remains front-of-mind and will be applied to make strategic recommendations that fit your business needs.
24/7 Support
Initial and ongoing training and support is provided to your people as part of a managed service model to ensure they remain up-to-date with relevant IT systems and user requirements. Better still, IT support is available to you and your team 24 hours a day, seven days a week, with emergency response systems in operation around the clock to ensure your systems are raring to go when you need them most.
Technology
Keeping up with advances in IT technology can be challenging, particularly when the subject-matter seems light years away from your day-to-day work. The experts in a managed service team are there to take the pressure off when it comes to these advances, providing advice and recommendations on solutions and upgrades that may suit your business moving forward.
Value
Hiring one or more full-time employees to take care of your IT matters may not be the best investment for your business. Depending on what your business is all about and how many employees you have, full-time resourcing may not be necessary.
Outsourcing the management of your IT can put a stop to unnecessary spending, while ensuring you have constant and ongoing support. This gets you the best value for your IT spend without skimping on quality and in turn gets you a productive workforce.
How did you fare?
How did your keywords fare? If they came up regularly, it sounds like managed services could be the solution you’re looking for to resolve your current IT challenges. Let us know in the comments!
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