---
title: "Case Study: Preventing a Potential Breach for TWUSuper with Rapid Incident Response"
description: Learn how Zynet rapidly contained malicious Outlook activity for TWUSuper, preventing data exposure and strengthening their cyber security posture.
image: https://zynet.com.au/hubfs/Case%20Study%20-%20TEAMSuper.png
---

[1300 499 638](tel:+tel:1300%20499%20638)

[info@zynet.com.au](mailto:info@zynet.com.au)

[44-46 Butler Way, Tullamarine, VIC 3043](https://maps.app.goo.gl/2hfZvJZBAWsiYqy7A)

- [Client Portal Login](https://zynet.myportallogin.com.au/)

[![zynet-white-logo](https://zynet.com.au/hs-fs/hubfs/zynet-white-logo.png?width=202&height=78&name=zynet-white-logo.png "zynet-white-logo")](https://zynet.com.au)

[![zynet-white-logo](https://zynet.com.au/hs-fs/hubfs/zynet-white-logo.png?width=202&height=78&name=zynet-white-logo.png "zynet-white-logo")](https://zynet.com.au)

- Cyber Security 
    - [Cyber Security Risk Assessment](https://zynet.com.au/cyber-assessments) 
          - Featured Services
            
            
            
            [Managed Cyber Security End to end cyber security delivered as a 24×7 service.](https://zynet.com.au/managed-cyber-security)
            
            [Cyber Security Risk Assessment Risk and control assessment aligned to NIST, Essential Eight and ISO.](https://zynet.com.au/cyber-assessments)
            
            [Penetration Testing Reveal and remediate critical security gaps.](https://zynet.com.au/penetration-testing-zynet)
            
            [Virtual CISO (vCISO) On-demand executive cyber leadership](https://zynet.com.au/virtual-ciso-vciso-zynet)
            
            
            
            
            
            
            
            
            
            [Cyber Supply Chain Risk Assessments Frameworks to assess and monitor the cyber maturity of your entire supply chain](https://zynet.com.au/cyber-supply-chain-risk-assessments-zynet)
            
            [External and Internal Vulnerability Scans Point-in-time scans for weaknesses.](https://zynet.com.au/external-and-internal-vulnerability-scans-zynet)
            
            [Tabletop Cyber Exercises Scenario run-throughs to test and improve incident response.](https://zynet.com.au/tabletop-cyber-exercises-zynet)
            
            
            
            
            
            
            
            
            
            [Managed Detection and Response 24×7 monitoring, hunting and response.](https://zynet.com.au/incident-response)
            
            [Cyber Governance and Compliance Frameworks aligned to NIST and ISO.](https://zynet.com.au/cyber-governance-and-compliance-zynet)
            
            [ISO 27001 Readiness Assessment Gap analysis and action plan to prepare for certification. ](https://zynet.com.au/iso-27001-readiness-assessment-zynet)
    - [Managed Cyber Security](https://zynet.com.au/managed-cyber-security) 
          - Featured Services
            
            
            
            [Managed Cyber Security End to end cyber security delivered as a 24×7 service.](https://zynet.com.au/managed-cyber-security)
            
            [Cyber Security Risk Assessment Risk and control assessment aligned to NIST, Essential Eight and ISO.](https://zynet.com.au/cyber-assessments)
            
            [Penetration Testing Reveal and remediate critical security gaps.](https://zynet.com.au/penetration-testing-zynet)
            
            [Virtual CISO (vCISO) On-demand executive cyber leadership](https://zynet.com.au/virtual-ciso-vciso-zynet)
            
            
            
            
            
            
            
            
            
            [Cyber Supply Chain Risk Assessments Frameworks to assess and monitor the cyber maturity of your entire supply chain](https://zynet.com.au/cyber-supply-chain-risk-assessments-zynet)
            
            [External and Internal Vulnerability Scans Point-in-time scans for weaknesses.](https://zynet.com.au/external-and-internal-vulnerability-scans-zynet)
            
            [Tabletop Cyber Exercises Scenario run-throughs to test and improve incident response.](https://zynet.com.au/tabletop-cyber-exercises-zynet)
            
            
            
            
            
            
            
            
            
            [Managed Detection and Response 24×7 monitoring, hunting and response.](https://zynet.com.au/incident-response)
            
            [Cyber Governance and Compliance Frameworks aligned to NIST and ISO.](https://zynet.com.au/cyber-governance-and-compliance-zynet)
            
            [ISO 27001 Readiness Assessment Gap analysis and action plan to prepare for certification. ](https://zynet.com.au/iso-27001-readiness-assessment-zynet)
    - [Penetration Testing as a Service (PTaaS)](https://zynet.com.au/penetration-testing-zynet) 
          - Featured Services
            
            
            
            [Managed Cyber Security End to end cyber security delivered as a 24×7 service.](https://zynet.com.au/managed-cyber-security)
            
            [Cyber Security Risk Assessment Risk and control assessment aligned to NIST, Essential Eight and ISO.](https://zynet.com.au/cyber-assessments)
            
            [Penetration Testing Reveal and remediate critical security gaps.](https://zynet.com.au/penetration-testing-zynet)
            
            [Virtual CISO (vCISO) On-demand executive cyber leadership](https://zynet.com.au/virtual-ciso-vciso-zynet)
            
            
            
            
            
            
            
            
            
            [Cyber Supply Chain Risk Assessments Frameworks to assess and monitor the cyber maturity of your entire supply chain](https://zynet.com.au/cyber-supply-chain-risk-assessments-zynet)
            
            [External and Internal Vulnerability Scans Point-in-time scans for weaknesses.](https://zynet.com.au/external-and-internal-vulnerability-scans-zynet)
            
            [Tabletop Cyber Exercises Scenario run-throughs to test and improve incident response.](https://zynet.com.au/tabletop-cyber-exercises-zynet)
            
            
            
            
            
            
            
            
            
            [Managed Detection and Response 24×7 monitoring, hunting and response.](https://zynet.com.au/incident-response)
            
            [Cyber Governance and Compliance Frameworks aligned to NIST and ISO.](https://zynet.com.au/cyber-governance-and-compliance-zynet)
            
            [ISO 27001 Readiness Assessment Gap analysis and action plan to prepare for certification. ](https://zynet.com.au/iso-27001-readiness-assessment-zynet)
    - [Virtual CISO (vCISO)](https://zynet.com.au/virtual-ciso-vciso-zynet) 
          - Featured Services
            
            
            
            [Managed Cyber Security End to end cyber security delivered as a 24×7 service.](https://zynet.com.au/managed-cyber-security)
            
            [Cyber Security Risk Assessment Risk and control assessment aligned to NIST, Essential Eight and ISO.](https://zynet.com.au/cyber-assessments)
            
            [Penetration Testing Reveal and remediate critical security gaps.](https://zynet.com.au/penetration-testing-zynet)
            
            [Virtual CISO (vCISO) On-demand executive cyber leadership](https://zynet.com.au/virtual-ciso-vciso-zynet)
            
            
            
            
            
            
            
            
            
            [Cyber Supply Chain Risk Assessments Frameworks to assess and monitor the cyber maturity of your entire supply chain](https://zynet.com.au/cyber-supply-chain-risk-assessments-zynet)
            
            [External and Internal Vulnerability Scans Point-in-time scans for weaknesses.](https://zynet.com.au/external-and-internal-vulnerability-scans-zynet)
            
            [Tabletop Cyber Exercises Scenario run-throughs to test and improve incident response.](https://zynet.com.au/tabletop-cyber-exercises-zynet)
            
            
            
            
            
            
            
            
            
            [Managed Detection and Response 24×7 monitoring, hunting and response.](https://zynet.com.au/incident-response)
            
            [Cyber Governance and Compliance Frameworks aligned to NIST and ISO.](https://zynet.com.au/cyber-governance-and-compliance-zynet)
            
            [ISO 27001 Readiness Assessment Gap analysis and action plan to prepare for certification. ](https://zynet.com.au/iso-27001-readiness-assessment-zynet)
    - [Managed Detection and Response](https://zynet.com.au/incident-response) 
          - Featured Services
            
            
            
            [Managed Cyber Security End to end cyber security delivered as a 24×7 service.](https://zynet.com.au/managed-cyber-security)
            
            [Cyber Security Risk Assessment Risk and control assessment aligned to NIST, Essential Eight and ISO.](https://zynet.com.au/cyber-assessments)
            
            [Penetration Testing Reveal and remediate critical security gaps.](https://zynet.com.au/penetration-testing-zynet)
            
            [Virtual CISO (vCISO) On-demand executive cyber leadership](https://zynet.com.au/virtual-ciso-vciso-zynet)
            
            
            
            
            
            
            
            
            
            [Cyber Supply Chain Risk Assessments Frameworks to assess and monitor the cyber maturity of your entire supply chain](https://zynet.com.au/cyber-supply-chain-risk-assessments-zynet)
            
            [External and Internal Vulnerability Scans Point-in-time scans for weaknesses.](https://zynet.com.au/external-and-internal-vulnerability-scans-zynet)
            
            [Tabletop Cyber Exercises Scenario run-throughs to test and improve incident response.](https://zynet.com.au/tabletop-cyber-exercises-zynet)
            
            
            
            
            
            
            
            
            
            [Managed Detection and Response 24×7 monitoring, hunting and response.](https://zynet.com.au/incident-response)
            
            [Cyber Governance and Compliance Frameworks aligned to NIST and ISO.](https://zynet.com.au/cyber-governance-and-compliance-zynet)
            
            [ISO 27001 Readiness Assessment Gap analysis and action plan to prepare for certification. ](https://zynet.com.au/iso-27001-readiness-assessment-zynet)
    - [Cyber Governance and Compliance](https://zynet.com.au/virtual-ciso-vciso-zynet) 
          - Featured Services
            
            
            
            [Managed Cyber Security End to end cyber security delivered as a 24×7 service.](https://zynet.com.au/managed-cyber-security)
            
            [Cyber Security Risk Assessment Risk and control assessment aligned to NIST, Essential Eight and ISO.](https://zynet.com.au/cyber-assessments)
            
            [Penetration Testing Reveal and remediate critical security gaps.](https://zynet.com.au/penetration-testing-zynet)
            
            [Virtual CISO (vCISO) On-demand executive cyber leadership](https://zynet.com.au/virtual-ciso-vciso-zynet)
            
            
            
            
            
            
            
            
            
            [Cyber Supply Chain Risk Assessments Frameworks to assess and monitor the cyber maturity of your entire supply chain](https://zynet.com.au/cyber-supply-chain-risk-assessments-zynet)
            
            [External and Internal Vulnerability Scans Point-in-time scans for weaknesses.](https://zynet.com.au/external-and-internal-vulnerability-scans-zynet)
            
            [Tabletop Cyber Exercises Scenario run-throughs to test and improve incident response.](https://zynet.com.au/tabletop-cyber-exercises-zynet)
            
            
            
            
            
            
            
            
            
            [Managed Detection and Response 24×7 monitoring, hunting and response.](https://zynet.com.au/incident-response)
            
            [Cyber Governance and Compliance Frameworks aligned to NIST and ISO.](https://zynet.com.au/cyber-governance-and-compliance-zynet)
            
            [ISO 27001 Readiness Assessment Gap analysis and action plan to prepare for certification. ](https://zynet.com.au/iso-27001-readiness-assessment-zynet)
    - [Tabletop Cyber Exercises](https://zynet.com.au/virtual-ciso-vciso-zynet) 
          - Featured Services
            
            
            
            [Managed Cyber Security End to end cyber security delivered as a 24×7 service.](https://zynet.com.au/managed-cyber-security)
            
            [Cyber Security Risk Assessment Risk and control assessment aligned to NIST, Essential Eight and ISO.](https://zynet.com.au/cyber-assessments)
            
            [Penetration Testing Reveal and remediate critical security gaps.](https://zynet.com.au/penetration-testing-zynet)
            
            [Virtual CISO (vCISO) On-demand executive cyber leadership](https://zynet.com.au/virtual-ciso-vciso-zynet)
            
            
            
            
            
            
            
            
            
            [Cyber Supply Chain Risk Assessments Frameworks to assess and monitor the cyber maturity of your entire supply chain](https://zynet.com.au/cyber-supply-chain-risk-assessments-zynet)
            
            [External and Internal Vulnerability Scans Point-in-time scans for weaknesses.](https://zynet.com.au/external-and-internal-vulnerability-scans-zynet)
            
            [Tabletop Cyber Exercises Scenario run-throughs to test and improve incident response.](https://zynet.com.au/tabletop-cyber-exercises-zynet)
            
            
            
            
            
            
            
            
            
            [Managed Detection and Response 24×7 monitoring, hunting and response.](https://zynet.com.au/incident-response)
            
            [Cyber Governance and Compliance Frameworks aligned to NIST and ISO.](https://zynet.com.au/cyber-governance-and-compliance-zynet)
            
            [ISO 27001 Readiness Assessment Gap analysis and action plan to prepare for certification. ](https://zynet.com.au/iso-27001-readiness-assessment-zynet)
    - Featured Services
      
      
      
      [Managed Cyber Security End to end cyber security delivered as a 24×7 service.](https://zynet.com.au/managed-cyber-security)
      
      [Cyber Security Risk Assessment Risk and control assessment aligned to NIST, Essential Eight and ISO.](https://zynet.com.au/cyber-assessments)
      
      [Penetration Testing Reveal and remediate critical security gaps.](https://zynet.com.au/penetration-testing-zynet)
      
      [Virtual CISO (vCISO) On-demand executive cyber leadership](https://zynet.com.au/virtual-ciso-vciso-zynet)
      
      
      
      
      
      
      
      
      
      [Cyber Supply Chain Risk Assessments Frameworks to assess and monitor the cyber maturity of your entire supply chain](https://zynet.com.au/cyber-supply-chain-risk-assessments-zynet)
      
      [External and Internal Vulnerability Scans Point-in-time scans for weaknesses.](https://zynet.com.au/external-and-internal-vulnerability-scans-zynet)
      
      [Tabletop Cyber Exercises Scenario run-throughs to test and improve incident response.](https://zynet.com.au/tabletop-cyber-exercises-zynet)
      
      
      
      
      
      
      
      
      
      [Managed Detection and Response 24×7 monitoring, hunting and response.](https://zynet.com.au/incident-response)
      
      [Cyber Governance and Compliance Frameworks aligned to NIST and ISO.](https://zynet.com.au/cyber-governance-and-compliance-zynet)
      
      [ISO 27001 Readiness Assessment Gap analysis and action plan to prepare for certification. ](https://zynet.com.au/iso-27001-readiness-assessment-zynet)
- IT Solutions 
    - Pro active IT Management 
          - Complete Infrastructure Management (CIMS)
            
            
            
            
            
            
            
            [Proactive IT Management 24/7 monitoring, maintenance, and asset control to keep systems secure, compliant, and performing at their best.](https://zynet.com.au/proactive-it-management)
            
            [Strategic IT Consulting Expert guidance to align technology with business goals, manage risk, and strengthen cyber resilience through ongoing reviews and advisory support.](https://zynet.com.au/strategic-it-consulting)
            
            [Virtual CIO (vCIO) Ongoing access to senior IT leadership to align roadmap, budgets and governance with business goals.](https://zynet.com.au/virtual-cio-vcio-zynet)
            
            [Dedicated Support and Service Fast, reliable technical support with priority response, unlimited PC and server assistance, and expert management of every service request.](https://zynet.com.au/support-services)
            
            
            
            
            
            
            
            
            
            Professional Support Service
            
            
            
            
            
            
            
            [Project Support Expert project assistance that extends your team’s capability, delivering end-to-end support for IT initiatives from scoping to execution, so your team can stay focused on core priorities.](https://zynet.com.au/project-support)
            
            [Technical Support Specialised technical support for complex issues, resource backfill, and system maintenance, helping your internal IT team resolve problems quickly and keep operations running smoothly.](https://zynet.com.au/technical-support-zynet)
            
            [Migration Support Planned, low-risk migration services that manage platform upgrades and transitions end-to-end, ensuring system reliability, business continuity, and confident outcomes for every technology change](https://zynet.com.au/migration-support-zynet)
    - Strategic IT Consulting 
          - Complete Infrastructure Management (CIMS)
            
            
            
            
            
            
            
            [Proactive IT Management 24/7 monitoring, maintenance, and asset control to keep systems secure, compliant, and performing at their best.](https://zynet.com.au/proactive-it-management)
            
            [Strategic IT Consulting Expert guidance to align technology with business goals, manage risk, and strengthen cyber resilience through ongoing reviews and advisory support.](https://zynet.com.au/strategic-it-consulting)
            
            [Virtual CIO (vCIO) Ongoing access to senior IT leadership to align roadmap, budgets and governance with business goals.](https://zynet.com.au/virtual-cio-vcio-zynet)
            
            [Dedicated Support and Service Fast, reliable technical support with priority response, unlimited PC and server assistance, and expert management of every service request.](https://zynet.com.au/support-services)
            
            
            
            
            
            
            
            
            
            Professional Support Service
            
            
            
            
            
            
            
            [Project Support Expert project assistance that extends your team’s capability, delivering end-to-end support for IT initiatives from scoping to execution, so your team can stay focused on core priorities.](https://zynet.com.au/project-support)
            
            [Technical Support Specialised technical support for complex issues, resource backfill, and system maintenance, helping your internal IT team resolve problems quickly and keep operations running smoothly.](https://zynet.com.au/technical-support-zynet)
            
            [Migration Support Planned, low-risk migration services that manage platform upgrades and transitions end-to-end, ensuring system reliability, business continuity, and confident outcomes for every technology change](https://zynet.com.au/migration-support-zynet)
    - Dedicated Support and Service 
          - Complete Infrastructure Management (CIMS)
            
            
            
            
            
            
            
            [Proactive IT Management 24/7 monitoring, maintenance, and asset control to keep systems secure, compliant, and performing at their best.](https://zynet.com.au/proactive-it-management)
            
            [Strategic IT Consulting Expert guidance to align technology with business goals, manage risk, and strengthen cyber resilience through ongoing reviews and advisory support.](https://zynet.com.au/strategic-it-consulting)
            
            [Virtual CIO (vCIO) Ongoing access to senior IT leadership to align roadmap, budgets and governance with business goals.](https://zynet.com.au/virtual-cio-vcio-zynet)
            
            [Dedicated Support and Service Fast, reliable technical support with priority response, unlimited PC and server assistance, and expert management of every service request.](https://zynet.com.au/support-services)
            
            
            
            
            
            
            
            
            
            Professional Support Service
            
            
            
            
            
            
            
            [Project Support Expert project assistance that extends your team’s capability, delivering end-to-end support for IT initiatives from scoping to execution, so your team can stay focused on core priorities.](https://zynet.com.au/project-support)
            
            [Technical Support Specialised technical support for complex issues, resource backfill, and system maintenance, helping your internal IT team resolve problems quickly and keep operations running smoothly.](https://zynet.com.au/technical-support-zynet)
            
            [Migration Support Planned, low-risk migration services that manage platform upgrades and transitions end-to-end, ensuring system reliability, business continuity, and confident outcomes for every technology change](https://zynet.com.au/migration-support-zynet)
    - Virtual CIO (vCIO) 
          - Complete Infrastructure Management (CIMS)
            
            
            
            
            
            
            
            [Proactive IT Management 24/7 monitoring, maintenance, and asset control to keep systems secure, compliant, and performing at their best.](https://zynet.com.au/proactive-it-management)
            
            [Strategic IT Consulting Expert guidance to align technology with business goals, manage risk, and strengthen cyber resilience through ongoing reviews and advisory support.](https://zynet.com.au/strategic-it-consulting)
            
            [Virtual CIO (vCIO) Ongoing access to senior IT leadership to align roadmap, budgets and governance with business goals.](https://zynet.com.au/virtual-cio-vcio-zynet)
            
            [Dedicated Support and Service Fast, reliable technical support with priority response, unlimited PC and server assistance, and expert management of every service request.](https://zynet.com.au/support-services)
            
            
            
            
            
            
            
            
            
            Professional Support Service
            
            
            
            
            
            
            
            [Project Support Expert project assistance that extends your team’s capability, delivering end-to-end support for IT initiatives from scoping to execution, so your team can stay focused on core priorities.](https://zynet.com.au/project-support)
            
            [Technical Support Specialised technical support for complex issues, resource backfill, and system maintenance, helping your internal IT team resolve problems quickly and keep operations running smoothly.](https://zynet.com.au/technical-support-zynet)
            
            [Migration Support Planned, low-risk migration services that manage platform upgrades and transitions end-to-end, ensuring system reliability, business continuity, and confident outcomes for every technology change](https://zynet.com.au/migration-support-zynet)
    - Project Support 
          - Complete Infrastructure Management (CIMS)
            
            
            
            
            
            
            
            [Proactive IT Management 24/7 monitoring, maintenance, and asset control to keep systems secure, compliant, and performing at their best.](https://zynet.com.au/proactive-it-management)
            
            [Strategic IT Consulting Expert guidance to align technology with business goals, manage risk, and strengthen cyber resilience through ongoing reviews and advisory support.](https://zynet.com.au/strategic-it-consulting)
            
            [Virtual CIO (vCIO) Ongoing access to senior IT leadership to align roadmap, budgets and governance with business goals.](https://zynet.com.au/virtual-cio-vcio-zynet)
            
            [Dedicated Support and Service Fast, reliable technical support with priority response, unlimited PC and server assistance, and expert management of every service request.](https://zynet.com.au/support-services)
            
            
            
            
            
            
            
            
            
            Professional Support Service
            
            
            
            
            
            
            
            [Project Support Expert project assistance that extends your team’s capability, delivering end-to-end support for IT initiatives from scoping to execution, so your team can stay focused on core priorities.](https://zynet.com.au/project-support)
            
            [Technical Support Specialised technical support for complex issues, resource backfill, and system maintenance, helping your internal IT team resolve problems quickly and keep operations running smoothly.](https://zynet.com.au/technical-support-zynet)
            
            [Migration Support Planned, low-risk migration services that manage platform upgrades and transitions end-to-end, ensuring system reliability, business continuity, and confident outcomes for every technology change](https://zynet.com.au/migration-support-zynet)
    - Technical Support 
          - Complete Infrastructure Management (CIMS)
            
            
            
            
            
            
            
            [Proactive IT Management 24/7 monitoring, maintenance, and asset control to keep systems secure, compliant, and performing at their best.](https://zynet.com.au/proactive-it-management)
            
            [Strategic IT Consulting Expert guidance to align technology with business goals, manage risk, and strengthen cyber resilience through ongoing reviews and advisory support.](https://zynet.com.au/strategic-it-consulting)
            
            [Virtual CIO (vCIO) Ongoing access to senior IT leadership to align roadmap, budgets and governance with business goals.](https://zynet.com.au/virtual-cio-vcio-zynet)
            
            [Dedicated Support and Service Fast, reliable technical support with priority response, unlimited PC and server assistance, and expert management of every service request.](https://zynet.com.au/support-services)
            
            
            
            
            
            
            
            
            
            Professional Support Service
            
            
            
            
            
            
            
            [Project Support Expert project assistance that extends your team’s capability, delivering end-to-end support for IT initiatives from scoping to execution, so your team can stay focused on core priorities.](https://zynet.com.au/project-support)
            
            [Technical Support Specialised technical support for complex issues, resource backfill, and system maintenance, helping your internal IT team resolve problems quickly and keep operations running smoothly.](https://zynet.com.au/technical-support-zynet)
            
            [Migration Support Planned, low-risk migration services that manage platform upgrades and transitions end-to-end, ensuring system reliability, business continuity, and confident outcomes for every technology change](https://zynet.com.au/migration-support-zynet)
    - Migration Support 
          - Complete Infrastructure Management (CIMS)
            
            
            
            
            
            
            
            [Proactive IT Management 24/7 monitoring, maintenance, and asset control to keep systems secure, compliant, and performing at their best.](https://zynet.com.au/proactive-it-management)
            
            [Strategic IT Consulting Expert guidance to align technology with business goals, manage risk, and strengthen cyber resilience through ongoing reviews and advisory support.](https://zynet.com.au/strategic-it-consulting)
            
            [Virtual CIO (vCIO) Ongoing access to senior IT leadership to align roadmap, budgets and governance with business goals.](https://zynet.com.au/virtual-cio-vcio-zynet)
            
            [Dedicated Support and Service Fast, reliable technical support with priority response, unlimited PC and server assistance, and expert management of every service request.](https://zynet.com.au/support-services)
            
            
            
            
            
            
            
            
            
            Professional Support Service
            
            
            
            
            
            
            
            [Project Support Expert project assistance that extends your team’s capability, delivering end-to-end support for IT initiatives from scoping to execution, so your team can stay focused on core priorities.](https://zynet.com.au/project-support)
            
            [Technical Support Specialised technical support for complex issues, resource backfill, and system maintenance, helping your internal IT team resolve problems quickly and keep operations running smoothly.](https://zynet.com.au/technical-support-zynet)
            
            [Migration Support Planned, low-risk migration services that manage platform upgrades and transitions end-to-end, ensuring system reliability, business continuity, and confident outcomes for every technology change](https://zynet.com.au/migration-support-zynet)
    - Complete Infrastructure Management (CIMS)
      
      
      
      
      
      
      
      [Proactive IT Management 24/7 monitoring, maintenance, and asset control to keep systems secure, compliant, and performing at their best.](https://zynet.com.au/proactive-it-management)
      
      [Strategic IT Consulting Expert guidance to align technology with business goals, manage risk, and strengthen cyber resilience through ongoing reviews and advisory support.](https://zynet.com.au/strategic-it-consulting)
      
      [Virtual CIO (vCIO) Ongoing access to senior IT leadership to align roadmap, budgets and governance with business goals.](https://zynet.com.au/virtual-cio-vcio-zynet)
      
      [Dedicated Support and Service Fast, reliable technical support with priority response, unlimited PC and server assistance, and expert management of every service request.](https://zynet.com.au/support-services)
      
      
      
      
      
      
      
      
      
      Professional Support Service
      
      
      
      
      
      
      
      [Project Support Expert project assistance that extends your team’s capability, delivering end-to-end support for IT initiatives from scoping to execution, so your team can stay focused on core priorities.](https://zynet.com.au/project-support)
      
      [Technical Support Specialised technical support for complex issues, resource backfill, and system maintenance, helping your internal IT team resolve problems quickly and keep operations running smoothly.](https://zynet.com.au/technical-support-zynet)
      
      [Migration Support Planned, low-risk migration services that manage platform upgrades and transitions end-to-end, ensuring system reliability, business continuity, and confident outcomes for every technology change](https://zynet.com.au/migration-support-zynet)
- [Insights](https://zynet.com.au/insights)
- [Case Studies](https://zynet.com.au/case-study-zynet)
- [About](https://zynet.com.au/about-us)
- [Contact](https://zynet.com.au/contact)

Search

[Talk to an Expert](https://zynet.com.au/contact)

##### TABLE OF CONTENTS

Table of contents

1. [Home](https://zynet.com.au) /
2. [Insights](https://zynet.com.au/insights) /
3. Case study preventing a potential breach for teamsuper with rapid incident response

# Case Study: Preventing a Potential Breach for TWUSuper with Rapid Incident Response

[Zynet Team](https://zynet.com.au/insights/author/zynet) 

|

Published : November 25, 2025 , Updated : August 26, 2026

## **Executive Summary**

TWUSuper detected unusual behaviour on an internal workstation where Microsoft Outlook attempted to connect to known malicious internet domains. The organisation engaged Zynet to investigate immediately, contain the threat and validate that no member information had been exposed.

Through rapid detection, targeted containment and evidence based validation, Zynet neutralised the incident and strengthened the organisation’s resilience. The event was resolved with no data compromise and with full confidence maintained across both executive and operational teams.

## **Client Snapshot**

**Organisation:** TWUSuper  
**Industry:** Financial services and superannuation  
**Environment:** Microsoft Outlook and productivity systems with strict compliance expectations for data protection  
**Engagement Model:** Managed cyber security with proactive monitoring, incident response and threat hunting

## **The Challenge**

Financial services organisations manage some of the most sensitive personal and financial data in Australia. Any suspicious activity involving email platforms or endpoint systems presents a significant risk of credential compromise, unauthorised access or data exfiltration.

TWUSuper observed activity from Outlook that attempted to contact malicious internet destinations. Because of the potential impact on compliance, trust and member information, immediate action was essential.

Key concerns included:

- A potential Outlook extension or embedded component communicating externally
- The possibility of credentials or mailbox content being targeted
- The requirement to respond quickly to avoid business disruption or a broader breach

## **Objectives**

Zynet and TWUSuper worked together to clearly define what success needed to look like:

- Identify the affected workstation and confirm the full scope of activity
- Contain, remove and validate the malicious Outlook component
- Ensure no data had been accessed or exfiltrated
- Strengthen monitoring maturity and improve awareness to reduce future risk

## **Zynet’s Approach**

Zynet deployed a structured incident response process to ensure clarity, speed and accuracy throughout the investigation.

**Immediate Investigation**  
Pinpointed the affected device, isolated the suspicious behaviour and captured key indicators for analysis.

**Targeted Containment**  
Terminated active sessions, removed the malicious Outlook extension and validated endpoint integrity.

**Threat Hunting and Validation**  
Reviewed related systems, cross checked logs and tested for persistence or further compromise across the environment.

**Clear Communication**  
Provided stakeholders with timely updates, technical clarity and practical recommendations that supported compliance expectations.

## **Solution Overview**

- Continuous monitoring of Outlook and endpoint behaviour
- Rapid threat hunting and investigation leadership
- Control enhancements across email security, endpoint protections and alert tuning
- Compliance ready documentation covering indicators, actions and closure steps

## **Outcomes**

Zynet delivered measurable improvements to TWUSuper’s security posture:

- The malicious Outlook extension was removed before any data was exposed
- Business operations continued without disruption
- Monitoring fidelity was improved, with alerts tuned to higher risk behaviours
- Stakeholder confidence was reinforced through clear communication and validated results

## **Customer Perspective**

“Zynet’s rapid response was instrumental in preventing a potentially severe breach. Their vigilance, expertise and communication gave us confidence that our member information was protected.”  
— Senior Technology Leader, TWUSuper

## **Why It Worked**

- Fast detection and a decisive response significantly reduced the attacker’s opportunity to escalate
- Strong leadership throughout the incident ensured the process moved from investigation to closure efficiently
- Actionable lessons helped uplift controls, monitoring and user awareness

## **At a Glance**

- **Scope:** Investigation, containment, validation and improvement
- **Focus:** Outlook activity monitoring, endpoint protections, threat hunting and communication
- **Benefits:** Breach prevented, operations maintained, stronger controls and lasting confidence

## **Bringing It All Together**

TWUSuper’s experience demonstrates how rapid detection, clear communication and a prevention first mindset can reduce risk in highly regulated environments. By removing the malicious Outlook component, strengthening endpoint protections and improving monitoring, Zynet helped maintain trust and protect sensitive financial information.

Zynet continues to support financial services, superannuation funds and mid market organisations across Australia with proactive cyber protection, incident response and modern IT solutions that enhance operational resilience. [Explore Zynet’s Managed Cyber Security Services](https://zynet.com.au/managed-cyber-security)**.**

## About Author

[![Zynet Team](https://zynet.com.au/hs-fs/hubfs/Logo/Logos%20(480%20x%20480%20px)%20(1).png?width=150&height=150&name=Logos%20(480%20x%20480%20px)%20(1).png)](https://zynet.com.au/insights/author/zynet)

[Zynet Team](https://zynet.com.au/insights/author/zynet)

 The Zynet Team brings together experienced specialists in cyber security, IT management and technology strategy. For more than 25 years, we’ve helped Australian organisations strengthen resilience, protect critical systems and stay ready for what comes next. Our insights are drawn from real-world experience managing complex IT environments and defending against evolving cyber threats.

<https://www.linkedin.com/company/zynet-pty-ltd/>

#### Share on:

[![Case Study: Transforming Innate Wealth with a Secure and Mobile Azure Cloud Platform](https://zynet.com.au/hs-fs/hubfs/Case%20Study%20-Innate%20Wealth.png?width=94&height=94&name=Case%20Study%20-Innate%20Wealth.png)](https://zynet.com.au/insights/case-study-transforming-innate-wealth-with-a-secure-and-mobile-azure-cloud-platform)

#### [PREVIOUS](https://zynet.com.au/insights/case-study-transforming-innate-wealth-with-a-secure-and-mobile-azure-cloud-platform)

Case Study: Transforming Innate Wealth with a Secure and Mobile Azure Cloud Platform

[![Case Study: How Zynet Helped Extrusions Australia Contain a Breach and Build Cyber Resilience](https://zynet.com.au/hs-fs/hubfs/Case%20Study%20-%20Extrusions%20Australia%20(2).png?width=94&height=94&name=Case%20Study%20-%20Extrusions%20Australia%20(2).png)](https://zynet.com.au/insights/case-study-how-zynet-helped-extrusions-australia-contain-a-breach-and-build-cyber-resilience)

#### [NEXT](https://zynet.com.au/insights/case-study-how-zynet-helped-extrusions-australia-contain-a-breach-and-build-cyber-resilience)

Case Study: How Zynet Helped Extrusions Australia Contain a Breach and Build Cyber Resilience

## You might also like

[![Casestudy - Australian Citizens Party](https://zynet.com.au/hubfs/Case%20Study%20-%20Australian%20Citizens%20Party-1.png)](https://zynet.com.au/insights/casestudy-australian-cistizens-party)

[Case Study](https://zynet.com.au/insights/tag/case-study)

### [Case Study: Enterprise Architecture & Proactive IT Management for Australian Citizens Party](https://zynet.com.au/insights/casestudy-australian-cistizens-party)

Zynet Team  03-Nov-2025

 Executive Summary Citizens Electoral Council (CEC) Australia, a national ...

[![How Zynet Helped Extrusions Australia Contain a Breach and Build Cyber Resilience](https://zynet.com.au/hubfs/Case%20Study%20-%20Extrusions%20Australia%20(2).png)](https://zynet.com.au/insights/case-study-how-zynet-helped-extrusions-australia-contain-a-breach-and-build-cyber-resilience)

[Case Study](https://zynet.com.au/insights/tag/case-study)

### [Case Study: How Zynet Helped Extrusions Australia Contain a Breach and Build Cyber Resilience](https://zynet.com.au/insights/case-study-how-zynet-helped-extrusions-australia-contain-a-breach-and-build-cyber-resilience)

Zynet Team  24-Nov-2025

 Executive Summary Extrusions Australia, a manufacturing business with close to ...

[![How Victorian Manufacturers Can Use Energy Grants](https://zynet.com.au/hubfs/How%20Victorian%20Manufacturers%20Can%20Use%20Energy%20Grants.png)](https://zynet.com.au/insights/victorian-manufacturers-energy-grants-cybersecurity)

[Case Study](https://zynet.com.au/insights/tag/case-study)

### [How Victorian Manufacturers Can Use Energy Grants as a Catalyst for Digital Resilience](https://zynet.com.au/insights/victorian-manufacturers-energy-grants-cybersecurity)

Zynet Team  02-Oct-2025

 Energy Efficiency Meets Digital Security The Victorian Government is handing ...

Get in touch

## ​Contact Us Today...

Contact us to explore our top-tier cybersecurity and IT solutions. The Zynet team excels in optimising digital systems and network infrastructure. Schedule a consultation for customised tech solutions tailored to your business needs. Let's collaboratively enhance and secure your digital operations.

[Email info@zynet.com.au](mailto:%20info@zynet.com.au)

[Phone 1300 499 638](tel:%201300%20499%20638)

 Address   
44-46 Butler Way, Tullamarine, VIC 3043

 Make an Appointment

[![zynet-white-logo](https://zynet.com.au/hs-fs/hubfs/zynet-white-logo.png?width=202&height=78&name=zynet-white-logo.png "zynet-white-logo")](https://zynet.com.au)

Zynet delivers advanced cyber security and IT management solutions that help Australian organisations stay secure, resilient and ready for the future.

<https://www.linkedin.com/company/zynet-pty-ltd/?originalSubdomain=au> <https://www.instagram.com/zynet_it/> <https://www.facebook.com/zynetcybersecurity/> <https://www.youtube.com/@zynetcybersecurity>

- Cyber Security 
    - [Managed Cyber Security](https://zynet.com.au/managed-cyber-security)
    - [Cyber Assessments](https://zynet.com.au/cyber-assessments)
    - [Penetration Testing](https://zynet.com.au/penetration-testing-zynet)
    - [Virtual CISO (vCISO)](https://zynet.com.au/virtual-ciso-vciso-zynet)
- Company 
    - [About Us](https://zynet.com.au/about-us)
    - [Case Studies](https://zynet.com.au/case-study-zynet)
    - [Blog](https://zynet.com.au/insights)
    - [Contact Us](https://zynet.com.au/contact)

### Contact

- 44-46 Butler Way, Tullamarine, VIC 3043
- [1300 499 638](tel:1300%20499%20638)
- [info@zynet.com.au](mailto:info@zynet.com.au)

 All rights reserved

- [Terms and Conditions](https://zynet.com.au/terms-and-conditions)
- [Privacy Policy](https://zynet.com.au/privacy-policy)

 Marketing & website by [DigitalScouts](https://digitalscouts.co/)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BreadcrumbList",
  "itemListElement" : [ {
    "@type" : "ListItem",
    "item" : "https://www.zynet.com.au/",
    "name" : "Home Page",
    "position" : 1
  }, {
    "@type" : "ListItem",
    "item" : "https://www.zynet.com.au/insights",
    "name" : "Insights",
    "position" : 2
  }, {
    "@type" : "ListItem",
    "item" : "https://www.zynet.com.au/insights/case-study-preventing-a-potential-breach-for-teamsuper-with-rapid-incident-response",
    "name" : "Case study preventing a potential breach for teamsuper with rapid incident response",
    "position" : 3
  } ]
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "BlogPosting",
  "articleSection" : "Case Study",
  "author" : {
    "@type" : "Person",
    "name" : "Zynet Team",
    "sameAs" : [ "https://www.linkedin.com/company/zynet-pty-ltd/" ],
    "url" : "https://zynet.com.au/insights/author/zynet"
  },
  "dateModified" : "1787723228374",
  "datePublished" : "2025-11-25 06:11:06",
  "description" : "Learn how Zynet rapidly contained malicious Outlook activity for TWUSuper, preventing data exposure and strengthening their cyber security posture.",
  "headline" : "Case Study: Preventing a Potential Breach for TWUSuper with Rapid Incident Response",
  "image" : [ {
    "@type" : "ImageObject",
    "height" : 675,
    "url" : "https://442174346.fs1.hubspotusercontent-ap1.net/hubfs/442174346/Case%20Study%20-%20TEAMSuper.png",
    "width" : 1200
  } ],
  "inLanguage" : "en",
  "isPartOf" : {
    "@id" : "https://www.zynet.com.au/#website",
    "@type" : "WebSite"
  },
  "keywords" : "Managed cyber security, cyber security risk assessment, penetration testing, managed detection and response, managed IT services",
  "mainEntityOfPage" : {
    "@id" : "https://zynet.com.au/insights/case-study-preventing-a-potential-breach-for-teamsuper-with-rapid-incident-response",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@id" : "https://www.zynet.com.au/#organization",
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 271,
      "url" : "https://442174346.fs1.hubspotusercontent-ap1.net/hubfs/442174346/zynet-logo-notag.png",
      "width" : 792
    },
    "name" : "DigitalScouts",
    "url" : "https://www.zynet.com.au"
  },
  "url" : "https://zynet.com.au/insights/case-study-preventing-a-potential-breach-for-teamsuper-with-rapid-incident-response",
  "wordCount" : 612
}
```

```json
{
  "@context" : "https://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Zynet Team",
    "url" : "https://zynet.com.au/insights/author/zynet"
  },
  "dateModified" : "2026-08-26T05:47:08.370Z",
  "datePublished" : "2025-11-25T06:11:06.000Z",
  "headline" : "Case Study: Preventing a Potential Breach for TWUSuper with Rapid Incident Response",
  "image" : [ "https://zynet.com.au/hubfs/Case%20Study%20-%20TEAMSuper.png" ],
  "mainEntityOfPage" : {
    "@id" : "https://zynet.com.au/insights/case-study-preventing-a-potential-breach-for-teamsuper-with-rapid-incident-response",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "url" : "https://zynet.com.au/hubfs/zynet-logo-main%20-%20Copy-1.png"
    },
    "name" : "Zynet Pty Ltd"
  }
}
```