Case Study: IT Implementation and Management for Hunter Management Services

Executive Summary

Hunter Management Services is an integrated group of hotels with four sites across Victoria. The business provides dining, gaming, accommodation and liquor sales across all locations. Zynet was engaged through a referral to review the environment and lift reliability, security and day to day performance. Following a thorough assessment, Zynet designed a hybrid cloud model with infrastructure as a service, centralised and secure processing, and proactive IT management. The result is higher stability, clearer visibility and a trusted advisory relationship that supports future growth.

Client Snapshot

Organisation: Hunter Management Services

Industry: Hospitality

Footprint: Four hotel sites across Victoria plus head office

Engagement: Assessment, solution design and implementation, proactive IT management

Context

Initial discussions revealed general reliability and performance issues that were impacting productivity. Staff were frequently off line and members at times could not access services. There was an increasing number of suppliers connecting to the network and the primary server was at risk of failure. Leadership asked Zynet to assess the environment, identify business risks and recommend a clear path forward.

Challenges

• Ageing infrastructure and licensing constraints with limited fail over options.
• Need for centralisation and improved inter site communication between the four hotels and head office.
• Multiple suppliers integrating to the network without a consistent governance model.
• Unclear ownership for routine maintenance which created recurring downtime and user friction.

Objectives

• Stabilise operations and reduce unplanned outages across all venues.
• Modernise the environment using a hybrid cloud model with infrastructure as a service.
• Improve communication between sites and simplify management.
• Establish proactive IT management with clear reporting and a trusted advisory cadence.

Zynet’s Approach

• Discovery and assessment across line of business applications, back end systems and business processes.
• Solution design that balances cost, flexibility and clarity so recommendations are unambiguous.
• Implementation of centralised, secure processing with connectivity to each venue.
• Proactive operating rhythm including monitoring, routine maintenance and clear escalation.

Solution Overview

• Hybrid cloud with infrastructure as a service to remove single points of failure.
• Centralised services to support inter site communication and consistent operations.
• Monitoring and maintenance to prevent incidents and shorten time to resolve.
• Governance and vendor coordination to manage supplier connections to the network.

Outcomes

• Improved reliability and performance across venues which lifted staff productivity.
• Clearer visibility and control through proactive management and reporting.
• Stronger decision support with a trusted advisor to guide investments and sequencing.
• A platform that positions the business to meet the technology demands of the future.

Customer Perspective

“We were constantly chasing our tails. We were frequently off line and our members were not able to access the appropriate services. We also had more suppliers plugging into our network and a server that was about to crash.”

— Michelle Morrow, Operations Manager, HMS

“In this day and age it is the add ons that equate to the increased costs. Zynet’s honesty and transparency were highly valued.”

— Michelle Morrow

“To have a contact on the other end of the phone who knows your business is immeasurable. I would recommend Zynet to anyone. It is a service you cannot understand the value of until you have it.”

— Michelle Morrow

Why This Worked

• Prevention first operations that address root causes and reduce recurring incidents.
• A clear roadmap that sequences upgrades to deliver measurable improvements without waste.
• Plain English communication and transparency that build trust with stakeholders.
• A partnership model where the support team knows the environment and context.

At a Glance

• Scope: Assessment to solution design to implementation to proactive management
• Focus: Reliability, centralisation, proactive management, governance
• Benefits: Higher stability, better visibility and control, confident decision making